Yellow Messenger intelligent technology is now being leveraged for automation by 700+ enterprises across 50+ countries. These companies deployed Yellow Messenger’s expertise in their Support, Sales, Marketing, HR, ITSM and more. The powerful chatbots and voice bots are powering systems and processes across the globe. Currently, the company’s AI-run bots provide automated CX on 35+ chat and voice channels, across 100+ languages, handling billions of interactions every quarter.
The company’s AI boosted CX Automation can build an intelligent NLP run chatbot in less than 10 clicks. The platform also offers brilliant time to value – 60% automation in a month to go live. Besides, the chatbot is available in more than 100 languages across 35+ text & voice channels. The AI run chatbot offers 100+ out of the box integrations.
Another USP is that the platform is built aboard the robust NLP engine – innovated in-house.
The company’s Natural Language Understanding (NLU) and Natural Language Processing (NLP) ‘brain’ engine catalyzes the self-learning of the voice and text chatbots by way of multi-factorial intent recognition, powerful customer engagement and on-point resolution – all of it in real-time and with a 98% precision rate. Whereas other platforms of its kind construct capabilities on existing NLP frameworks, Yellow Messenger offers a unique in-house, proprietary engine
Yellow.ai is the world’s leading Total Customer Experience Automation Platform, recognized by Gartner, IDC, and G2 Crowd as a leader. 700+ enterprises across 50+ countries have automated their Support, Sales, Marketing, HR, ITSM and more, by leveraging yellow.ai powered chatbots and voice bots. Currently, the company’s AI-powered bots deliver automated CX on 35+ chat and voice channels, across 100+ languages, handling billions of interactions every quarter.